Kasper Janus Johansen
Role/title: UX Designer, Design Researcher, Strategic Designer.
Special edge: “Research-driven.” “Strategic.” “AI-integrated.”“Fan of frictionless flows.”
Telenor “One-Screen”
From fragmented service to shared understanding
Led a large-scale international research study across B2C, B2B, and retail agents in Serbia and Montenegro. Insights from the field shaped a co-owned digital tool that transformed how customers and agents build trust — together.
Outcomes:
Field research: “20+ interviews with B2B, B2C customers and retail agents”
Process alignment: “Tool became central to new retail training programs”
Behavior change: “Shifted agent role from gatekeeper to trusted guide”
Digital Post 2.0
Making state communication feel human again
Led citizen-centered research to reimagine Denmark’s digital post — focusing on tone, accessibility, and restoring clarity and trust.
Outcomes:
Research depth: “Insights from 15 users across diverse life situations”
Strategic value: “Framed tone-of-voice strategy now shaping national comms”
Car Re-registration App
Simplifying used car sales for 200K+ Danes
Turned a confusing legal process into a real-time app experience now rated 4.7★ — by aligning trust, timing, and flow.
Outcomes:
User adoption: “Used by 200,000+ citizens”
Ratings: “App store rating: 4.7★”
Trust impact: “Enabled real-time ownership verification between buyer and seller”